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Booking Conditions
  • The person making the booking agrees to accept the park guidelines and booking conditions on behalf of all members of the group
  • Bookings are accepted only for the party named and are not transferable.
  • Caves Caravan Park reserves the right to cancel or terminate a reservation where the guest has failed to make payment of the 50% deposit as required at the time of the booking.
  • In the event of cancellation by the guest, the guest remains liable for any cancellation fees as outlined in this policy
  • Guests who fail to arrive on the designated day will be charged the full amount relative to their reserved stay.
  • Caves Caravan Park is absolved from all liability for accidents to clients and/or their guests and from any responsibility for loss or damage to personal property
Changes to your Booking
  • Your reservation is for a specific date and once secured, any changes could result in liability for payment of the whole amount unless you have changed your reservation in accordance with this policy.
  • If circumstances arise that requires that you change your arrival date or type of accommodation, early notification is essential to avoid cancellation fees as outlined in accordance with this policy.
  • Any changes must be made by the same person who made the original booking
Refunds after Arrival
  • Caves Caravan Park has a "No Refund Policy"
  • Ensure you book the correct number of days required as no refund will be given due to early departure
  • No refunds will be given for early departure due to inclement weather
  • Cancellation fees as outlined in this policy still apply in the event you cancel your booking or do not turn up due to inclement weather
  • Under exceptional circumstances consideration may be given for a credit note by Management
  • We may also require any person not observing the park guidelines or creating a disturbance to leave the park. No monies will be refunded, including the security bond
Schedule of Fees

In the event of your secured reservation being cancelled or changed prior to arrival, the following conditions apply:
  • A $30.00 cancellation/handling fee applies to every cancellation, the balance of the deposit will be refunded within 24 hrs of your advice to cancel
  • A cancellation fee of 50% of the amount paid (or $30.00 as above - Whichever amount is greater) will apply if a secured reservation is cancelled less than 72 hours prior to check-in
  • A cancellation fee of 100% of the amount paid will apply if a secured reservation is cancelled less than 24 hours prior to check-in
  • After check-in on arrival date (in the event of guest not turning up): Full amount of accommodation due and payable will apply and guests agree to this amount being applied to their credit card.

Timeframe
All Cancellations
Less than 3 days
Less than 24 hours
No Notice given
Tariff
$30.00 Handling fee applies
50% of the deposit paid (or $30.00){see above}
100% of the deposit paid
Full amount of accommodation due


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