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Terms and Conditions:

Pets: Dogs are not permitted in the high season (18th December to the 31 January or Easter)


CANCELLATION POLICY

When making a direct reservation with Caves Caravan Park, you acknowledge and agree that all reservations and deposits are accepted by park owners subject to the following cancellation policy guidelines.  NOTE: Unsecured or tentative bookings will be cancelled without notice

LOW SEASON
Deposits for Chalets will only be refunded if notified within a week of scheduled arrival or if accommodation is rebooked. If you cancel after this time, refund will be at discretion of management.
Deposits for SITES will only be refunded if we are notified of your cancellation BEFORE 9 am on the day PRIOR to your scheduled arrival.  If you cancel after this time, refund will be at discretion of management.


MID/HIGH SEASON
Deposits will only be refunded if you notify us of your cancellation at least 60 days PRIOR to your scheduled arrival date.  LESS than 60 days notice of cancellation, your deposit will only be refunded if the category of chalet or site that you had booked can be resold for the length of your booking. 


FAILURE TO NOTIFY OF CANCELLATION
If you do not notify us of your cancellation, or if you do not arrive by 10 am on the day after your scheduled arrival date, your booking will be cancelled by us with no moneys refunded. 


ADMINISTRATION FEE
ALL cancellations, in low, mid or high season will incur an administration fee of $50.  This will be retained from refund of deposit.


EARLY DEPARTURES
Should a guest decide to leave early and require a refund, our policy is:-

PEAK - No refunds, credit note valid for one year only

OFF PEAK - Refund by bank transfer at the end of the month providing we are not fully booked out.  If we are fully booked for the dates of the early departure, a refund is then subject to being re-let.



 



 


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